1. Information We Collect

We collect personal and non-personal data when you:

a. Create an Account

• Username
• Email address
• Country
• Phone number
• Password

b. Make a Purchase or Request a Service

• Payment and Shipping details (processed securely via third-party gateways)
• Order history
• Location data (for delivery purposes)

c. Contact Customer Support

• Communication content (emails, chat logs, etc.)
• Any additional information voluntarily provided

d. Use Our Platform

• IP address
• Device/browser information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process orders and deliveries
• Communicate order status and updates
• Provide customer support
• Improve user experience and platform functionality
• Send promotional offers (with your consent)
• Comply with legal or regulatory requirements

3. Sharing Your Data

We may share your information with:

• Vendors for order fulfillment
• Logistics partners for delivery coordination
• Payment processors for secure transactions
• Regulatory authorities, if legally required
• Third-party service providers (e.g., analytics, cloud storage) under confidentiality agreements

We do not sell your personal data.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure data storage
• Role-based access control

However, no system is 100% secure. Users are advised to protect their login details and notify us of any suspicious activity.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing at any time
• Object to certain data processing
• Request data portability (where applicable)

To exercise any of these rights, contact our customer support.

6. Data Retention

We retain your information:

• For as long as your account is active
• As needed to comply with legal obligations or resolve disputes
• For a maximum of 5 years after your last interaction, unless a longer retention period is required by law

7. Third-Party Links

Our platform may contain links to third-party websites. Whipify is not responsible for the privacy practices or content of those sites.

8. Updates to this Policy

We may update this Privacy Notice periodically. Users will be notified of significant changes via email or app notification.